Last Updated: February 27, 2025
At Skip Scout LTD (referred to as "we," "us," or "our"), we value the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you access our services or website. By using our services or visiting our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide you with the best possible services. This includes:
1.1 Personal Information
- Contact Information: Name, phone number, email address, and postal address.
- Identification Details: For identity verification and to assist in locating individuals (e.g., date of birth, social security numbers).
- Communication Details: Information from any correspondence between you and us.
1.2 Usage Information
- Cookies and Tracking Technologies: We use cookies and similar technologies to track how you interact with our website and improve the user experience.
- Device Information: Information about your device and internet connection, such as your IP address, browser type, and operating system.
1.3 Payment Information
If you make a payment for our services, we collect your payment details through secure payment gateways. We do not store credit card information directly but may store payment history for invoicing purposes.
2. How We Use Your Information
2.1 Providing Our Services
We use the information we collect to:
- Offer our tenant, debtor, family, and phone number tracing services.
- Communicate with you regarding your requests and inquiries.
- Process payments for our services.
2.2 Improving Our Services
- To analyze how you use our website, improving functionality and performance.
- To develop new features and services that may interest you.
2.3 Marketing and Communication
- To send you promotional emails about our services, special offers, and news updates, but only if you have opted-in to receive such communications.
2.4 Legal and Compliance
- To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.
- To enforce our terms of service and protect our rights, property, and safety.
3. How We Protect Your Information
We take the security of your personal information seriously and employ a variety of technical and organizational measures to ensure your data is protected. These measures include:
- Encryption: We encrypt sensitive data during transmission using SSL (Secure Sockets Layer) technology.
- Access Control: Only authorized personnel have access to your personal data, and we maintain strict controls over this access.
- Secure Storage: We store personal data in secure databases, protected by industry-standard security protocols.
While we strive to protect your data, please note that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:
- With Third-Party Service Providers: We may share your data with trusted third-party vendors who assist in the operation of our website and services (e.g., payment processors, email service providers, etc.). These third parties are bound by confidentiality agreements and are only allowed to use your data for specific purposes.
- Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, or prevent fraud.
- In Case of Business Transfers: If Skip Scout LTD is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify you of any such changes.
5. Your Rights and Choices
5.1 Access and Update Your Information
You have the right to access, update, or delete your personal information. If you would like to review or correct the data we have collected, please contact us using the contact information provided below.
5.2 Opt-Out of Marketing Communications
You can opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us directly.
5.3 Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
5.4 Right to Delete
If you wish to delete your personal data, please contact us, and we will take steps to erase it, subject to legal retention requirements.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and gather information about how our website is used. These technologies help us:
- Remember your preferences and settings.
- Analyze website traffic and user behavior.
- Display relevant advertisements.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.
7. Links to Third-Party Websites
Our website may contain links to third-party websites for your convenience or reference. These websites have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of these third-party sites.
8. International Data Transfers
As a global company, we may transfer your data across borders to provide our services. By using our services, you consent to the transfer of your personal data to countries outside of your country of residence, including those that may have different data protection laws.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information.
10. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with the updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Skip Scout LTD
Phone: 0208 000 9999
Email: contact@skipscout.co.uk
Address: [Your Registered Address]